Returns & Refunds

1. Return Window

You may request a return within 2 days of receiving your order. Requests made after this period may not be accepted.

2. Item Condition

Items must be returned in the same condition you received them:

• Unworn, unwashed, and undamaged.
• With all original tags still attached.
• In the original packaging.

Important: the item must be in the same condition it was delivered in — the courier will not accept a return that is worn, damaged, or missing its tags.

3. Non-Returnable Items

For hygiene and other reasons, the following cannot be returned:

• Items marked as final sale or clearance.
• Gift cards.

4. How to Start a Return

• Message us at take.a.paw@outlook.com or on WhatsApp at 010 6420 8517.
• Include your order number and the reason for the return.
• We’ll confirm your request and arrange the return with the courier.

5. Return Shipping

Return shipping is paid by the customer, unless the item is faulty or we sent the wrong product, in which case we cover it.

6. Refunds

• Once we receive and inspect your return, we’ll let you know if it’s approved.
• Approved refunds are issued as a refund to your original payment method (or store credit / exchange — choose what applies).
• Please allow up to 7–14 business days for the refund to be processed.

7. Exchanges

Need a different size or colour? Contact us and, if the item is available and meets the condition rules above, we’ll arrange an exchange.

8. Damaged or Wrong Items

If your order arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery with photos. We’ll make it right with a replacement or refund at no extra cost to you.